Complaint Policy

1. Submitting a complaint

Email asmrforall1999@gmail.com with:

• Your name and the email address on your account;
• What happened, including the date/time and, if relevant, a link to the content or account involved; and
• Any screenshots or other evidence that would help us look into it.

2. What happens next

• Acknowledgment: we'll confirm we received your complaint within 2 business days.
• Review: we look into the details, which may include reaching out to you for more information.
• Decision: we aim to reach and communicate an outcome within 14 days. If a complaint is more complex, we'll tell you it's taking longer and why.

3. Illegal content

Complaints involving illegal content — especially anything touching on minors — are prioritized and acted on immediately, ahead of the general timeline above. See our Underage Policy and Blocked Content Policy.

4. If you're not satisfied

If you disagree with how a complaint was resolved, reply and say so — we'll take a second look with fresh eyes before treating a decision as final.

5. Payment disputes

If you have a question about a charge, contact us before filing a chargeback with your bank — we can usually resolve billing questions directly and faster. Accounts with a pattern of unwarranted chargebacks may be restricted.